Privacy Policy

This privacy policy will explain how our organization uses the personal information we collect from you when you use our website.

Table of Contents:

 

Introduction

Thank you for using SimpBnB! Your trust is important to us and we’re committed to protecting the privacy and security of your personal information. The information that’s shared with us helps us to provide a great experience with SimplBnB. We are committed to protecting all personal information we collect and help ensure that personal information is handled properly worldwide. This Privacy Policy describes how we collect, use, process, and disclose your personal information, in conjunction with your access to and use of SimplBnB.

Information we collect

You directly provide SimplBnB with most of the data we collect. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services. We collect data and process data when you:

  • Register online or place an order for any of our products or service, you provide personally identification information, for example name, email address, phone number, home/property address and cleaner/service provider information.
  • Communicate with SimplBnB or use SimplBnB to communicate with people, we collect information about your communication and any information you choose to provide, for example you might provide contact information to invite someone to use SimplBnB.

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website, using the following technologies:

  • “Cookies” are text files placed on your computer to collect standard Internet log information and visitor behavior information. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on our website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse our website.
  • Geo-location Information. When you use certain features of SimplBnB, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience. Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu. SimplBnB may also collect this information even when you are not using the app if this connection is enabled through your settings or device permissions.
  • Do Not Track Signals. While you may disable the usage of cookies through your browser settings, SimplBnB currently does not respond to a “Do Not Track” signal in the HTTP header from your browser or mobile application due to lack of standardization regarding how that signal should be interpreted.

SimplBnB may also receive your data indirectly from the following vendors or clients you provide us information about, such as from property listing platforms such as Airbnb and VRBO.

How will we use your information?

We may use, store, and process personal information to (1) provide, understand, improve, and develop SimplBnB, (2) create and maintain a trusted and safer environment (such as to comply with our legal obligations and fight fraud) and (3) provide, personalize, measure, and improve our advertising and marketing.

We may use personal information to:

  • enable you to access and use SimplBnB and manager your account
  • process orders, including processing your payment information, providing you with invoices and/or order confirmations
  • enable communication with hosts, cleaners and guests
  • operate, protect, improve and optimize the SimplBnB experience, such as by performing analytics and conducting research
  • Communicate with you and provide customer service
  • send you service or support messages, updates, security alerts, and account notifications
  • if you provide us with your contacts’ information, we may process this information: (i) to facilitate your referral invitations, (ii) for fraud detection and prevention, and (iii) for any purpose you authorize at the time of collection
  • when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services
  • adapt the presentation of the website to your system’s requirements
  • screen for potential risk or fraud
  • we may also use the information we collect from your website visits to use retargeted advertising which would show up on third party websites

If you agree, SimplBnB will share your data with our partner companies so that they may offer you their products and services.

  • [List organizations that will receive data]

Additionally when you make a purchase or attempt to make a purchase through our website, we process your billing information via our payment processor, Stripe, who has their own privacy policy here https://stripe.com/privacy. They collect certain information from you, including your name, billing address, payment information including credit card numbers, email address, and phone number. We do not retain payment information such as credit card numbers or bank account numbers. To contact Stripe about their privacy policy, please visit https://stripe.com/contact or send physical mail to Stripe, Attention: Stripe Legal, 510 Townsend Street, San Francisco, CA 94103, USA. When SimplBnB processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

If you link or connect SimplBnB with a third party service (e.g. Airbnb, VRBO), the third party service may send us information such as your list of properties and reservations. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service. We use the information from these connections to operate our service, such as communicating cleaning schedules and status of cleanings to hosts, cleaners and guests.

Where permissible according to applicable law we may use certain limited personal information about you, such as your email address, to hash it and to share it with social media platforms, such as Facebook or Google, to generate leads, drive traffic to our websites or otherwise promote our products and services or SimplBnB. These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be in your interest. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

The social media platforms with which we may share your personal information are not controlled or supervised by SimplBnB. Therefore, any questions regarding how your social media platform service provider processes your personal information should be directed to such provider.

 

We use Google Analytics to help us understand how our customers use the Site, you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We also use Mixpanel to understand how people interact with our site and products, you can read their privacy policy here https://mixpanel.com/legal/privacy-policy/.

 

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

We process your personal information for these purposes given our legitimate interest in improving SimplBnB and where it is necessary for the adequate performance of the contract with you.

Our websites and applications are not directed to children under 16 and we do not knowingly collect any personal information directly from children under 16. If you believe that we processing the personal information pertaining to a child inappropriately, we take this very seriously and urge you to contact us using the information provided under the “Contact Us” section below.

SMS Terms for U.S.

If you receive text messages from SimplBnB then you consent to these terms. Message and data rates may apply.

SimplBnB will use reasonable commercial efforts to deliver automated text messages through compatible wireless carriers. Carriers and SimplBnB are not liable for delayed or undelivered messages.

  • You expressly authorize SimplBnB to send text messages to the cell phone number associated with your account. You do not have to opt in as a condition of purchase.
  • These SMS Terms still will apply if you withdraw the consent mentioned above or opt out of text messages. You may opt out by updating your notification settings on your SimplBnB account.

How do we use cookies?

SimplBnB uses cookies in a range of ways to improve your experience on our website, including keeping you signed in and understanding how you use our website.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – SimplBnB uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – SimplBnB uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. SimplBnB sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
  • Analytics – _ga and _gat allow SimplBnB to obtain information on its users for analysis by Google Analytics. The _ga cookie is persistent for up to 2 years, the _gat cookie is sessional.
  • _smartsession, allows us to store information related to your authentication. Sessional (void on logout).
  • user_r is necessary to automatically log you back in if you have selected the “Remember me” option upon login. This cookie is persistent for 1 month.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

How do we store your information?

SimplBnB securely stores your data at .

SimplBnB will keep your [enter type of data] for [enter time period]. Once this time period has expired, we will delete your data by [enter how you delete users’ data].

Marketing

SimplBnB would like to send you information about products and services of ours that we think you might like., as well as those of our partner companies.

[List organizations that will receive data]

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop SimplBnB from contacting you for marketing purposes or giving your data to other members of the SimplBnB Group.

If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?

SimplBnB would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request SimplBnB for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that SimplBnB correct any information you believe is inaccurate. You also have the right to request SimplBnB to complete the information you believe is incomplete.

The right to erasure – You have the right to request that SimplBnB erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that SimplBnB restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to SimplBnB’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that SimplBnB transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at:

Or write to us:

Privacy policies of other websites

The SimplBnB website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

SimplBnB keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 27 August 2019.

How to contact us

If you have any questions about SimplBnB’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:

Call us:

Or write to us at:

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that SimplBnB has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email:

Address